Shipping Policy: Menjong

Thank you for shopping with Menjong. We are committed to delivering your order quickly and safely. Please review the shipping details below before placing your order.

Shipping costs:

We offer free shipping on all orders. There are no hidden shipping fees added at checkout.

Order processing time:

Orders are typically processed within 0–1 business day after payment confirmation. Orders placed on weekends or public holidays will generally be processed on the next business day.

Delivery time for orders:

The estimated delivery time is 1 to 2 business days after order processing. Delivery times may vary depending on your location, courier service, weekends, public holidays, and unforeseen circumstances outside our control.

Order processing time: 1 business day (Monday to Friday)

Order transit time: 1 to 2 business days (Monday to Friday)

Total delivery time: 1–2 business days within the United States

Order tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information when available. You can use the tracking number provided to monitor your package through the carrier’s tracking system.

Lost or damaged items:

If your order arrives damaged or you experience a delivery issue, please contact us as soon as possible with your order details. For damaged items, photographic evidence may be requested so we can assess the issue and work toward an appropriate resolution.

If your package is lost in transit, please contact us promptly. We will work with the relevant carrier to help locate the shipment and resolve the issue.

Order cancellation:

You may request to cancel your order before it has been dispatched. Once an order is in transit, cancellations will no longer be accepted. However, you may be eligible to return the product in accordance with our return and refund policy.

Change of address:

If you entered an incorrect shipping address or need to change your delivery address, please contact us as soon as possible. Address-change requests must be made within 12 hours of placing your order. Once an order has been dispatched, we may not be able to change the delivery address.

Contact us:

If you have any questions or concerns regarding our shipping policy, please contact our customer service team using the information below.

Contact Information

Business Name: Menjong
Email: contact@mandelson.store
Address: 318 S Spring Ave, Tyler, TX 75702, USA
Website: mandelson.store